Shipping policy
SHIPPING POLICY
Last Updated: October 15, 2026
At HipNest, we are committed to providing safe and reliable shipping to our customers worldwide. This Shipping Policy describes the estimated delivery times, conditions, and responsibilities applicable to the delivery of our products.
SHIPPING COVERAGE
We offer international shipping to countries where the transportation of our products is legally permitted.
Free shipping is available on all orders, regardless of destination, unless otherwise stated at checkout.
ORDER PROCESSING
Orders are generally processed after payment has been successfully confirmed.
Orders placed during weekends or public holidays may be processed on the next business day.
DELIVERY TIMES
The estimated delivery time is 10–20 business days, depending on the customer's location and external factors such as customs procedures, carrier operations, and potential logistical delays.
Delivery times are estimates and are not guaranteed dates.
In exceptional circumstances, including international holidays, strikes, customs inspections, carrier disruptions, or other unforeseen events, delivery may take longer than the estimated timeframe.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you using the contact information provided at checkout.
ORDER TRACKING
Once your order has been processed and shipped, a tracking number may be provided to the email address supplied with your order.
Tracking information may take some time to become active after the package has been handed over to the carrier.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
HipNest is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer, except where applicable law provides otherwise.
If you realize that you have entered an incorrect shipping address, please contact us as soon as possible at servicioclienteonline@outlook.com.
CUSTOMS DUTIES, TAXES AND IMPORT FEES
For international shipments, customs duties, import taxes, or other fees may apply depending on the destination country and applicable laws.
Where such charges are legally payable by the customer, the customer may be responsible for them.
HipNest is not responsible for delays caused by customs clearance procedures, inspections, or other actions taken by customs authorities.
Nothing in this section limits any rights or obligations imposed by applicable consumer protection or tax laws.
DELAYS BEYOND OUR CONTROL
Although we make reasonable efforts to meet the estimated delivery times, we cannot guarantee an exact delivery date due to circumstances beyond our reasonable control.
These circumstances may include severe weather, international logistics disruptions, customs procedures, carrier delays, periods of exceptionally high demand, strikes, public holidays, or other unforeseen events.
Such circumstances do not affect any mandatory rights you may have under applicable consumer protection laws.
LOST OR DAMAGED PACKAGES
If your order appears to have been lost, damaged, or delivered incorrectly, please contact us as soon as possible at servicioclienteonline@outlook.com so that we can investigate the situation and, where appropriate, work with the shipping carrier to resolve the issue.
Your statutory consumer rights regarding non-delivery, damaged goods, or products that do not conform to the contract remain unaffected.
CONTACT
If you have any questions regarding this Shipping Policy, please contact us:
HipNest
Email: servicioclienteonline@outlook.com
Phone: +34 637 782 446
Last Updated: October 15, 2026